Cancellation Policy

Last updated: October 15, 2026

Cancelling your order

You can cancel your order free of charge within 24 hours of placing it, provided it has not yet been shipped. Email support@tryuvera.com with your order number and we will cancel it and refund you in full.

If your order has already shipped

Once a parcel has left the warehouse we can no longer stop it, even inside the 24-hour window. Please wait for it to arrive, then return it to us and we will refund you. Our Refund Policy explains how to start a return and what it covers.

How to request a cancellation

• Email support@tryuvera.com as soon as you can — the sooner you write, the more likely we can stop the parcel.
• Include your order number.
• We will reply to confirm whether the order was stopped in time.

Refunds on cancelled orders

If we cancel before shipping, we refund the full amount to your original payment method, typically within 5-10 business days. If the parcel had already shipped, your refund follows our Refund Policy once the item reaches us.

Subscriptions

Cancelling a single order does not cancel a subscription. You can skip or cancel future deliveries at any time from your account.

Contact

Netplay Style LLC, 30 N Gould St, Suite R, Sheridan, WY 82801, USA. Email: support@tryuvera.com.